KRATOS LOGISTICS AND DISTRIBUTION PVT. LTD

SHIPPING POLICY 

Orders can be delayed due to COVID-19. Rest assured we are going to deliver your products at the earliest.

We try to dispatch all our orders within 24-48 hours on normal BAU days. Please be advised that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times and it is dependent on the courier partner and location.

The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Goods will need to be signed upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc.

We take no responsibility for goods signed by an alternative person.

We are not responsible for damage after delivery.

All claims for shortages or damages must be reported to customer service on the day of delivery.

We follow a no returns, no refunds policy, once your order is confirmed.

CANCELLATION POLICY 

An easy cancellation process is available for all our esteemed customers. You can cancel your order if your order has not been processed. Your entire order amount will be refunded in case of online Payment.

You can cancel an order using the following steps:

Option 1- Write to our customer support team at care@kratoslogistics.co.in 

Option 2- Call us on 8287460726 (Monday to Friday, 10AM to 6PM)

In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business days after the cancellation request is duly processed by us.

How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation, we process the refund immediately. It takes 3-5 days for the amount to reflect in your account, depending on your mode of payment.

Returns, Replacements and Refunds

Due to hygiene reasons we do not accept exchange or returns on our products. We will only consider returns/replacements/refund if your order(s) is in a damaged/defective state or is expired or in case you’ve received an incorrect product. Such products will only be considered if they are in their original packaging, in an unused and sealed condition. 

Note: Opened or used products will not be accepted as returns.

How do I return a defective/incorrect item purchased?

• Write to our Customer Support team via email at care@kratoslogistics.co.in within 2 days of receiving your order.
• Provide us with your order ID details and your request to replace your order. Kindly email images of the product from 2-3 angles or a video capturing your concern and the invoice for our reference.
• We will pick up the products within 2-4 business days. We will initiate the replacement process for the damaged / defective / expired / wrong product only if the products are received by us in their original packaging with their seals, labels intact.
• In case your order is eligible for replacement, the new order will be shipped in 24-48 hours.

Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:

• If the product is damaged due to mishandling.
• If the product has been used or altered.
• If a request is initiated after 2 business days of order delivery.